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Great job; fast and professional service; friendly and knowledgable personnel. Would use again and refer in future.

- Vince and terri Wisner

Rating: 2 Comments: Technician was promp courteous and professional(A+). My garage door had been acting up and seemed to be too heavy. My first thought was that the spring needed the tension to just be re-adjusted (both installed by company X in 2008 after a break)and also I had an issue with the photocell flashing and sunlight causing it to not function when at a certain angle (time of year.) I was told that in his opinion the springs were probably the wrong ones, nothing could be done about the sunlight issue, and did not know why the red photocell was flashing though door worked. The spring tension was never addressed in any way. He checked the opener and he offered me a quote for new springs which was double what I paid for the current springs. Also quoted me for overhaul and new opener as I had requested. He did suggest I call the company that installed springs in first place to make sure that I didnt have a warranty or such before proceding with a costly repair (good for him!A+)He was polite and professional though I had some doubts at the lack of inspection of some things I thought should have been looked at more closely. (spring tension, never actually ran door only manually lifted it) I called company X. Within 10 minutes they were at my house. Had researched and knew exact date of spring installation. Spring HAD loosened and was re tensioned in minutes. Serviced entire door. Reversed photo cell postions which stopped the flashing and eliminated the sunlight issue at least for now and explained what the cause was and that it would eventually develope prob again after time {honesty A+}. Also found where a cable had slipped off reel and replaced it properly) Checked opener and felt it was actually in very good shape for its age and told me what to look/listen for in the event it was beginning to fail. Told me what to lubricate, how often and with what and where to purchase it.) All for a very minimal service fee. I had heard about Precision from my wife who gave me a coupon she found. Thought I would give it a try but in hindsight it wasn't really a help at all. I felt like maybe the adjenda was more to sell new products/packages over service. Too bad. I am sold on company X.

- Robert Rolling

Luke went out and tried to help customer. When customer told him that X company had just been out to fix his door Luke told customer that X company should warranty their work and he should call them. Luke thought he was doing customer a favor by having X company cover their warranty.

Fast same day service. Explanation of problem very easy to understand. I like the emailed picture and bio of the technician. Very happy with results.

- Deborah Biddy

Arrived promptly, gave efficient, effective and thorough repair for damaged garage lift rails; cheerful and personable; neatly uniformed professional appearance.

- John Platt

I wish to write on behalf of our church and express my/our utmost thanks for the service you provided for us at our guest house. Russ was very helpful as we sought to repair the existing opener. We appreciate how he tried to take care of our needs. He suggested a new opener when we were not able to continue with the old motor. We were very satisfied with the install and then to our surprise we were blessed with the gift of receiving the new opener free of charge. We purchased this house to be a blessing to missionaries who are home on furlough from overseas. We did not anticipate being blessed in such a way as this ourselves. Thank You! I have already and will continue to pass the word along about Precision. We pray for God's continued blessing on your company. Sincerely, Scott Harris QSBC Facilities Manager

- Quail Springs Baptist Church