Review:

i'd been using a no-name garage door guy (prices were "unbeatable". The new door he installed worked well, at first. it started getting noisy and rough. The installer found nothing wrong on a callout. Yesterday it died - spring cable jumped spool and jammed door. Called my guy and no return call. I got serious and looked at the "big guys". Precision's website got my attention, for some reason. Called for an emergency repair and was scheduled the next morning. Hours later received a call from the "service tech" telling me he could be there in an hour. I jumped on it and the rest is history. He diagnosed the root cause of the problem within 10 minutes and gave me a price, guaranteeing I would be happy. He replaced the incorrectly sized springs and reset everything. The results were outstanding. The door has never been this quiet since the house was new. The tech was knowledgeable, experienced and fast. His confidence was reassuring. He did not bad mouth the previous installer - rather simply pointed out the facts. Refreshing. Turns out, when I went online later, that the "tech" was Russ, the owner/manager. I can do business with and recommend Precision.

Rolf We are so glad that we could help with your garage door issue. We appreciate your business and the review.

Review:

I chose Precision based on my internet research of the company. The technician, Jack Walker, was on time and called 30 minutes prior to his arrival. A spring had broken on the door lift mechanism which was obvious. However over the years the mechanism had been pieced together with materials which were not as robust as they should have been for the weight of the old wooden door. These parts were in various stages of failure. Jack pointed these items out and gave me my options. He could have just fixed the spring and been on his way and I would have been happy. By replacing the items, I am now secure in knowing that my door will not need attention in the near future. Prompt, courteous, conscientious, and skilled workmanship, is what I expect, and Jack provided it all. Give them a call.

Thank you for the review. We appreciate your business and hope we can be of further service in the future.

Review:

They called before the reserved time and were there promptly! They fixed the problem and helped me with suggestions for the future! Would definitely recommend!

Glad we could help with you garage door problem. Thank you for the review.

Review:

Fantastic service at lightning speed! I mistakenly parked too close to the door and it got caught on my car bumper, causing the opener to rip from the door. I called the guys at precision at 7pm and they were there to take a look the very next day at 8am. Unfortunately the damage was extensive and I needed an entirely new door, but Matt was able to come back to install it at 1pm the same day! The new install was complete by 2:30pm. They replaced everything from the spring to the rails in just 1.5hrs! It is a huge upgrade from my previous garage door (cheap install via the contractors who built my neighborhood). Service was fast, friendly and professional. I won’t use anyone else but Precision in the future, and highly recommend them to anyone!

We are glad we could help in a tough situation. Thank you for the great review. We appreciate you and your business.

Review:

So knowledgeable and professional. I’m actually glad that we had a little problem, because it alerted us to a larger safety issue that we would not have know about otherwise. Wouldn’t use anyone else!

We are glad we could alert you to a possible problem. Thank you for the review.

Review:

I found Precision on the Internet, really liked what was on their Web site, including reviews, so I chose them to replace my garage door opener. I was impressed with their concern for the customers feeling safe & comfortable about having technicians come out. I felt like I knew Russ before he appeared at my door, right on time. The work was done swiftly and expertly. Everything was explained completely, along with advice as to how to protect my new opener from outages and surges. I will definitely recommend Precision, and when I need service again, I will call them. Thank you so much!!!

Thank you very much for the review. We appreciate you and are glad we could help you with your opener.

Review:

Timely great service every time I’ve called. I highly recommend!

Glad we could help again. Thank you for the review and the business.

Review:

Phillip and Jack were great. They arrived on time and he knew what was wrong with the door opener immefiately. I too, had improper service from Overhead garage door. After my installation he walked me through and showed me how it would work plus stated and helped me download my app so I could open and close my garage door from my cell phone. I love this. He was polite and helpful!

We are glad we could help you with your problem. Thank you for the review we really appreciate the time you took to leave one.

Review:

Very happy with my new and quiet garage door opener.

Glad we could help. Thank you for the review.

Review:

Thanks! It was done quickly and done well.

Glad we could help out. We appreciate your business and review.

Review:

They show up when they say they'll be there. They're always polite and get the work done quickly. I would definitely recommend.

We are glad we could make you happy with our service. Thank you for the review.

Review:

Wow! Outstanding service! Phillip knocked it out of the park! His professionalism and technical abilities are simply awesome... If your not sure who to repair your garage door, look no further. From the customer service agent who scheduled the appointment within the hour of my call, to the technician being right on time, just a seamless process.

We are please that Phillip could help you out of a difficult situation. Thank you for the review.

Review:

Jack arrived right on time, gave me a price, did the work and was very pleasant. No pressure sales, or anything off putting - based on this experience, I would not hesitate to use your service again if one of my other garage doors should break.

Thank you for the review. We appreciate your business and are glad we could help you out.

Review:

Phillip came and quickly fixed out garage door sensor issue and got us up and running in the coldest weather. He was timely, professional and so nice to deal with. He explained things, answered my questions and the price was very reasonable for the excellent service. I hope he will be my tech again if I need Precision Service. Thank you.

Review:

Russ & Phillip have always been friendly, fair, and professional. Will definitely recommend Precision to others.

Thank you very much for the review. We are here when you need us.

Review:

Had a spring break on a Saturday morning, and these guys had someone out and fixed me up in a couple hours from my initial call. They didn't charge a premium for their service either despite being more responsive, professional and organized than any other service company of this type I've ever had to work with. I would recommend these guys above all others and they did such an awesome job I will try to send all the work I can their way in hopes they will still be around in the future and operating the same way again should I ever need overhead door service again.

Thank you for taking the time to leave a review. We appreciate your business and hope we can help in the future.

Review:

Great equipment. Phillip did a great job explaining everything. I would Highly recommend Precision Overhead Garage Door Service.

Thank you very much. We appreciate you taking the time to let us know how we are doing.

Review:

Russ was excellent, on time, courteous and honest!

Thank you so much for the good review. We hope we can assist you in the future.

Review:

We were down for the Holiday weekend and we had setup an appt w/Precision for Friday (11/24). Jack Walker was the Tech, he was very diligent calling us to locate our daughters Home in a New Subdivision to install the New Garage Door Opener. Jack explained the process and explained why an additional spring needed to be added to the door. The price for the Installation of the Garage door was the same as I was quoted over the phone. I would highly recommend Precision for their professional courtesy and detail to work. Thank you.

Thank you very much for your nice review. We appreciate your business and hope we can help in the future.

Review:

Jack installed a garage door opener I purchased from another retailer and did an excellent job. He was very prompt and very knowledgeable. I would not hesitate to recommend these guys to family and friends!

Thank you very much for the review. We appreciate you taking the time to let us know how you feel.

Review:

Very prompt service, the tech was knowledgeable and friendly. I would recommend Precision Door to anyone.

Thank you very much for the nice review. We appreciate you taking the time to let us know how you feel.

Review:

Quick, professional. Give my highest recommendation.

Thank you for the review. Hope we can help again.

Review:

Russ was great! Very professional! Knowledgeable. Helpful! Thanks so much!!

Glad we could help. Thank you for your business and review.

Review:

Following a cable malfunction and our unsuccessful attempt to repair it ourselves, the first company we called told us our only option was a new 18' door that would have to be ordered and that it would be 2-3 weeks before they could install it. After reading online reviews, we called Precision, described the problem, and were told by the very pleasant and knowledgable office manager that she believed Precision could help and that she would have a technician come to our house within 6 hours. Within 3 hours, Phillip Robinette called to say he could be here within 10 minutes if that would be convenient for us. Upon arriving, he conducted a thorough 25-point inspection, explained the problem, and offered us three detailed options - good, better, and best - to return the extremely heavy 50 year-old wooden door to safe operating condition. We chose the best option which included replacing all the moving parts - springs, bearings and bearing plates, drums, rollers, and cables - for 1/2 the cost we had been quoted for a new and less substantial door. This option also provided the added reassurance of a 5-year warranty. Phillip had everything he needed to complete the repairs in his service vehicle; his expertise was immediately evident; he explained what he was doing and why with exemplary patience and cordiality. In less than three hours we had a fully restored garage door that operated more smoothly and quietly than it had in years. Then, Phillip (after tactfully asking if we qualified) offered us a Senior Citizen's discount! We would recommend him and Precision without reservation to anyone who needs fast, efficient, absolutely first-rate garage door service.

Thank you for the wonderful review. We are very glad that we could help out. Precision Door Service strives to offer quality service to our customers. We appreciate your business and hope we can help again in the future.

Review:

They got to me with 30 minutes of calling. Jack was great. He explained everything in detail and answered all questions. Garage door was much quieter and operated perfectly. Very pleased. Very impressed with Jack as a technician.

So glad we could help out. Thank you for the review.

Review:

Phillip took care of all our concerns. He is a real pro, personable and a great representative for Precision Door Service. I highly recommend Phillip and the Precision Overhead Garage Door Service for your garage door needs.

Thank you so much for the review. We are glad we could help out. Our goal is customer service.

Review:

Garage door spring broke leaving both cars stranded. Phillip from Precision Door service came to my rescue. He replaced both springs and all rollers and now garage door works great. Phillip new what to do and did it He was great to work with and I would recommend Precision Door to everyone,

Glad we could help in your time of need. We strive to make customer service our top priority. Thank you for the review.

Review:

Jack was the greatest! He took the time to go over the preinstallation findings with me. Then when he was finished he took the time to answer my questions and gave me a good feeling since he was not making me feel like was annoying him! Was very courteous. Can’t say enough good things about this experience!

We are glad Jack could help solve your problem. We appreciate the review.

Review:

Wonderful experience! All technicians and support staff are top notch and friendly; real professionals. I couldn’t believe they had a technician (Phillip) to our house within just a few hours. Two other companies called first told me 1-2 days to look at my door problem. I decided not to repair but replace the door and the new garage door and opener are SWEET! Happy customer. I have already begun telling my friends. Thanks!

Thank you very much. Glad you are pleased.

Review:

I picked Precision Garage based on their on line ratings and reviews. I was in a bind and the other company I had dealt with in the past was closed that day because it was Columbus Day. The spring on my overhead door broke and I couldn’t get my wife’s car out of the garage. Phillip was here by 10:00 the same morning and helped me get the door opened and get the car out. He inspected my door and showed me a vertical crack in the middle door that ran from top to bottom that was putting the door in a bind and causing it to be very hard for the door to be hard to lift and the extra strain caused the spring to break. Phillip was very knowledgeable about the doors and was very friendly and professional explaining everything to me. I bought a new door, opener and keypad from Precision and in was installed two days later. They did a great job installing the door in a quality manner. Both Phillip and the gentleman working with him were very friendly and cordial! I would highly recommend Precision Door without reservation to anyone who has garage doo needs.

We are really glad we could help you. Thank you